Kyngs licence and security: the framework, the written rules and your remedies
Kyngs operates under an eGaming license. What our rules say about player funds, random number generators, identity verification, personal data and complaints.
The licence
Kyngs operates under an eGaming license, as stated on the home page of the gaming site. The English version of the terms prevails, and our rules, withdrawal policy and complaints procedure are available at any time from the footer.
For any question about your account, your funds or your documents, support replies by chat and email around the clock, in writing on request.
What protects your account day to day
- One account per person, in the holder’s real name, with deposits from a payment method in that name.
- An identity check before or after a deposit or withdrawal: official ID and a proof of address under three months old.
- Customer funds kept in dedicated bank accounts, separate from company funds.
- Withdrawal limits published by level and by currency, with a processing target of 72 hours.
These rules are set out in our general terms and our withdrawal policy. On any specific point, support provides a written, dated answer on request.
Legality of gambling by jurisdiction
In Canada, gambling is regulated by the provinces, and their rules differ and change over time. Our rules state that checking whether online gambling is legal where you live is the player’s responsibility. Check with the competent authorities in your province before playing.
What is written in black and white
Several commitments are written into the site’s documents. They bind Kyngs to its own terms.
| Point | What the text says | Document |
|---|---|---|
| Player funds | Kept in dedicated bank accounts, separate from company funds; protected in case of insolvency | Withdrawal policy, 4.5 |
| Random number generators | Certified RNG | Home page |
| Maximum liability | €150,000 per player for a single bet or bonus feature | Rules, Liability section |
| Withdrawals | CA$30 minimum; approval targeted within 72 h; max 7 business days; limits by level | Withdrawal policy |
| Verification | Documents to be supplied within 30 days of the request; suspension possible; verification ‘usually’ within 10 days of a full reply, extendable | Rules, 5.3 |
| Complaints | Complaints resolution procedure published in the rules and in the footer | Rules; footer |
| Governing version | The English version of the terms | Rules, 1.3 |
These commitments appear in our rules and our withdrawal policy, available at any time from the footer.
Account security and fraud prevention
The rules impose one account per person, ban proxies, provide for identity checks before or after deposits and withdrawals, and allow checks by phone or face verification through third-party providers. A deposit must come from a method in the holder’s name. Transfers between players are prohibited. These rules also protect a player whose account might be used by someone else.
On your side: a unique password, no saved credentials on shared devices, and documents sent only through the site’s account area or the support address displayed. A customer service never asks for your password.
Personal data
Kyngs publishes a privacy policy and a cookie policy, linked in the footer. The rules state that personal data may be passed to verification and fraud-prevention providers. Read those texts before sending documents.
Game fairness
The games come from well-known studios (Pragmatic Play, Evolution, NetEnt, Nolimit City, Red Tiger…) whose generators are tested by independent laboratories. The return-to-player figure of each game appears in its information panel once opened.
The key points
- Operated under an eGaming license; details available from support on written request.
- Customer funds kept in dedicated bank accounts, separate from company funds.
- Detailed withdrawal policy, limits published by level and by currency.
- Bonus terms in each offer’s ‘Details’ window: read before activating.
- Support 24/7 by chat and email.
In case of a dispute
- Gather screenshots, dates and amounts.
- Write to support citing the relevant clause of the rules and ask for a written reply.
- Follow the complaints procedure published by Kyngs.
- The complaints resolution procedure is published in the rules and linked in the footer.
Frequently asked questions
Does Kyngs have a licence?
Yes. Kyngs operates under an eGaming license, as stated on the site’s home page. The English version of the terms prevails.
Does the legality of gambling depend on my province?
Yes. Gambling in Canada is regulated by the provinces, and our rules make that check the player’s responsibility. Check with the competent authorities before playing.
Are player funds protected?
Our withdrawal policy states that customer funds are kept in dedicated bank accounts, separate from the company’s, and protected in case of insolvency.
Are the games fair?
The games come from recognised third-party studios whose generators are tested by independent laboratories. The return-to-player figure of each game appears in its information panel.