Kyngs licence and security: the framework, the written rules and your remedies

The licence

Kyngs operates under an eGaming license, as stated on the home page of the gaming site. The English version of the terms prevails, and our rules, withdrawal policy and complaints procedure are available at any time from the footer.

For any question about your account, your funds or your documents, support replies by chat and email around the clock, in writing on request.

What protects your account day to day

• One account per person, in the holder’s real name, with deposits from a payment method in that name.
• An identity check before or after a deposit or withdrawal: official ID and a proof of address under three months old.
• Customer funds kept in dedicated bank accounts, separate from company funds.
• Withdrawal limits published by level and by currency, with a processing target of 72 hours.

These rules are set out in our general terms and our withdrawal policy. On any specific point, support provides a written, dated answer on request.

Legality of gambling by jurisdiction

Our rules state that checking whether online gambling is legal where you live is the player’s responsibility. Check with the competent authorities before playing.

What is in writing

Several commitments are written into the site’s documents. They bind Kyngs to its own terms.

These commitments appear in our rules and our withdrawal policy, available at any time from the footer.

Account security and fraud prevention

The rules impose one account per person, ban proxies, provide for identity checks before or after deposits and withdrawals, and allow checks by phone or face verification through third-party providers. A deposit must come from a method in the holder’s name. Transfers between players are prohibited. These rules also protect a player whose account might be used by someone else.

Your side of it: a unique password, no saved credentials on shared devices, and documents sent only through the account area or the support address shown. No genuine customer service asks for your password.

Personal data

Kyngs publishes a privacy policy and a cookie policy, linked in the footer. The rules state that personal data may be passed to verification and fraud-prevention providers. Read those texts before sending documents.

Fairness of the games

The games come from well-known studios (Pragmatic Play, Evolution, NetEnt, Nolimit City, Red Tiger…) whose generators are tested by independent laboratories. The return-to-player figure of each game appears in its information panel once opened.

The key points

• Operated under an eGaming license; details available from support on written request.
• Customer funds kept in dedicated bank accounts, separate from company funds.
• Detailed withdrawal policy, limits published by level and by currency.
• Bonus terms in each offer’s ‘Details’ window: read before activating.
• Support 24/7 by chat and email.

If there is a dispute

• Gather screenshots, dates and amounts.
• Write to support citing the relevant clause and ask for a written reply.
• Follow the complaints procedure Kyngs publishes.
• The complaints resolution procedure is published in the rules and linked in the footer.